Golden Phae
Last Updated: February 18, 2026

 

At Golden Phae, we carefully prepare and package every order to ensure your products arrive safely and in perfect condition.

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Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped.
• During high-volume periods (holidays, promotions), processing times may be slightly extended.

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Domestic Shipping (United States)

• We ship throughout the United States.
• Shipping rates are calculated at checkout based on your location and selected shipping method.
• Estimated delivery time: 3–7 business days after shipment.
• Tracking information will be provided once your order ships.

Please note: Delivery times are estimates and may vary due to carrier delays beyond our control.

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International Shipping

Golden Phae proudly offers international shipping.

• International shipping rates are calculated at checkout.
• Delivery times vary by country (typically 7–21 business days after shipment).
• Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
• Golden Phae is not responsible for delays caused by customs processing.

We recommend checking your country’s import regulations before placing an order.

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Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.
Golden Phae is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at:
service@goldenphae.com

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Lost, Stolen, or Damaged Packages

• Once an order is marked as delivered by the carrier, Golden Phae is not responsible for lost or stolen packages.
• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

We will work with you to resolve the issue promptly.

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Incorrect Items

If you receive the wrong product, please contact us within 5 days of delivery and we will correct the issue at no cost to you.

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Shipping Delays

Golden Phae is not responsible for shipping delays caused by:

• Carrier service disruptions
• Weather conditions
• Customs processing
• Incorrect shipping information provided by the customer

If you have any questions regarding shipping, please contact us at:

service@goldenphae.com
www.goldenphae.com